Comments on: How can you Hold on to your Existing Customers http://www.angelbusinessadvisors.com/blog/2010/06/15/how-can-you-hold-on-to-your-existing-customers/ Helping Small Business and Franchise Owners Succeed. Sat, 18 Feb 2012 16:20:20 +0000 hourly 1 https://wordpress.org/?v=4.4.11 By: How many Lifetime Customers does Your Business have? | Angel Business Advisors http://www.angelbusinessadvisors.com/blog/2010/06/15/how-can-you-hold-on-to-your-existing-customers/comment-page-1/#comment-7418 Wed, 25 May 2011 22:05:06 +0000 http://www.angelbusinessadvisors.com/blog/?p=571#comment-7418 […] Do whatever it takes to hold onto existing customers. It costs lot more to acquire new customers than hold onto existing ones. We showed how you can do this in an earlier post. […]

]]> By: Is Customer Always Right? (I don’t think so) | Angel Business Advisors http://www.angelbusinessadvisors.com/blog/2010/06/15/how-can-you-hold-on-to-your-existing-customers/comment-page-1/#comment-562 Wed, 25 Aug 2010 17:53:33 +0000 http://www.angelbusinessadvisors.com/blog/?p=571#comment-562 […] excellent customer service. In fact, we have written several posts about it in the past here and here. Where we take issue is when customers start to misuse it. What we have learned from past experience […]

]]> By: 5 Fundamental Rules of Marketing for Small Business Owners | Angel Business Advisors http://www.angelbusinessadvisors.com/blog/2010/06/15/how-can-you-hold-on-to-your-existing-customers/comment-page-1/#comment-129 Wed, 30 Jun 2010 20:50:30 +0000 http://www.angelbusinessadvisors.com/blog/?p=571#comment-129 […] times even without it. We have shown how you can achieve this by keeping your best customers happy here, here and […]

]]> By: Angel Business Advisors http://www.angelbusinessadvisors.com/blog/2010/06/15/how-can-you-hold-on-to-your-existing-customers/comment-page-1/#comment-111 Fri, 25 Jun 2010 22:23:44 +0000 http://www.angelbusinessadvisors.com/blog/?p=571#comment-111 @Mick Constantinou Thanks for your comments and additional input. Love your term self-disservice. Had not heard it before; but it’s so true. Getting rid of technology for and replacing them with real human being not only improves customer satisfaction; but also it gives you an opportunity to learn from customer interaction and possibly sell more. That’s why Netflix – a company known for its customer service – does not have an email help. You can call them on phone and get the service in an instant.

]]> By: Mick Constantinou http://www.angelbusinessadvisors.com/blog/2010/06/15/how-can-you-hold-on-to-your-existing-customers/comment-page-1/#comment-110 Fri, 25 Jun 2010 13:54:22 +0000 http://www.angelbusinessadvisors.com/blog/?p=571#comment-110 Great synopsis. Two other strategies could be:

It’s Show Time – Customers don’t want to hear about you, your day, how busy you are, or the crazy man that sits in the cubicle next to you. Don’t let your bad day come through in your interactions (i.e. phone, face-to-face, email). Every touch is an opportunity to enhance customer loyalty (and it is healthier for you too).

Self-Disservice – Don’t fall into the technology trap of, “customers like the convenience of talking care of their own problems.” Some people may like to manage finances and commerce online, but EVERYONE likes to be pampered and served. Don’t let technology get in the way of a good conversation.

This is a great blog. I’m glad I found it.

]]> By: 10 Questions You must Ask in Customer Survey | Angel Business Advisors http://www.angelbusinessadvisors.com/blog/2010/06/15/how-can-you-hold-on-to-your-existing-customers/comment-page-1/#comment-82 Thu, 17 Jun 2010 02:06:09 +0000 http://www.angelbusinessadvisors.com/blog/?p=571#comment-82 […] How can you Hold on to your Existing Customers […]

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